Frequently asked questions

To use the Importsquare service, you need to sign up for an account. When you sign up, you will receive a unique unit number / account number so that you can use it as our warehouse address and mailing address for online shopping.

"My Page" allows you to add/edit overseas shipping destinations, check package status, check inspection content, pay shipping charges, and more.

Our US warehouse is in Portland Oregon where there is no no sales tax. Most states in the United States have a sales tax of approximately 7-9%. You will be able to enjoy the profits of free sales tax.

Dimensional weight, also known as volumetric weight, is a pricing technique based on size rather than the actual weight. Carriers charge the greater of actual weight or Dimensional weight. Dimensional weight is calculated as (length × width × height) / (dimensional factor) Dimensional factors may vary by carrier.

As below, you will have a unique unit number after our warehouse address. John Smith 10180 SW Nimbus Ave J6 Unit 1111 Portland OR 97223, United States

All package shipped out from Importsaure has tracking number. You can find the tracking# of the package shipped in your account page. You can open carrier tracking page by clicking the tracking#.

If you want to see a list of all available shipping methods we offer, you can go to the shipping methods page. If you want to know which transport options are available for your specific destination, our transport calculator can give you all the options.

Yes and No. lithium-ion batteries can be shipped dependent of type of battery, quantity and carrier. Please contact us for more detail.

Perfume/cologne is considered a Dangerous Goods by the airlines. Some carrier ship Perfume/cologne as Dangerous Goods with additional process. Please contact us for more detail.

Yes, and you are responsible for any duties and/or taxes that incurred. Please contact your local customs office for more information as duties and taxes are dependent on the destination, provenance and value of items shipped.

Assisted Purchase is a service that we would purchase item(s) on your behalf. You can tell us what you would like us to purchase. We will check availability, etc and get back to you with invoice. The casic fee for Assisted Purchase is 10% for USA and 15% for Europe of total cost of purchasing the item.

It is simple! You can consolidate the package(s) in "Package in Warehouse" status, and select the package and click "Consolidate". Ware house will then repack the package. Note: Certain type of item has shipping restriction by carrier and can not be consolidated.

If you are a retailer, e-commerce store, small business, we can do labor-intensive processing for you. It saves your time It saves yor shipping cost It saves your effort You can use the time you save for better management and improve customer service.

We accept following payment credit card PayPal Bank transfer

You can make payment from your account page. For Assisted Purchase payment, click "Pay Now" and choose the payment opion for payment. For shipping payment, you will have payment screen after selection the shipping method.

We do our due diligence to inform customers if we notice any damage to package arrived. However, it is ultimately customer's resposibility to ensure all the items arrived to warehouse is in proper condition. We take photo of every package arrived and make inspection comment, but we are not able to inspect every package in detail. We ask you to view the photo of arrived package and refer to the inspection comment if any. If you wish to check in more detail, please request additional photo and/or special request.

When selecting the shipping method, you will see the insurance the carrier provide.

Like all of the carriers, we can not ship any of these items: • Combustible, flammable items (gasoline, paints, oil etc.) • Pressurized cans, aerosol can products (hairspray, paint spray can etc. • Hazardous materials and corrosive material (chemical, industrial chemical etc.) • Firearms, firearms parts & accessories, any items under the control of ITAR (ammunition, gun, scopes, military weapons & accessories, night vision goggles etc.) • Agriculture and produces (live or dead plants, animals, fur, fruits etc.) • Monetary items (coins, precious stones, cash, precious metal etc.) • Drugs (prescription drugs, illegal drugs of any form etc.) • Indecency items (pornography magazines, DVD, adult toys etc.) • Stand-alone Lithium-ion battery (PI965) is prohibited to be shipped by Planet Express. We can only ship items that contain Lithium-Ion Battery (PI967) and items that packed with Lithium-Ion Battery (PI966) • Certain restricted items like perfume or tobacco product can be export but will require additional documents. Please contact Planet Express support team if you’re unsure some items can be shipped or not. • Corrosive, Explosive, Flammable, Compressed/Pressurized items, a Chemical solution of any form, Hazardous Materials • Flammable liquid, paint • Perishable food items • Human or animal remains, live or dead animals or plants • Identification, Money, Precious metal, • Electronic equipment or equipment requires ECCN (Export Control Classification Number). • Firearms or firearms parts, rifle scope, red dot sight, ammo or any items under the restriction of ITAR, Department of Commerce, US Customs Border Protection, or US Department of Treasury. • Lithium-Ion Batteries are allowed. Only PI966 (Lithium Ion Batteries packed with equipment), PI967 (Lithium Ion Batteries contained inside equipment).

Being able to ship lithium-ion batteries is dependent upon three things: 1) The type of battery (as shown below) 2) The country restrictions, which you can go to here to find out more. 3) The carrier you chose, which can be found right below this question. PI965 - Loose batteries - NOT ALLOWED EXAMPLE: phone batteries, camera batteries, etc. • Due to regulations by the IATA, FAA and the TSA, Shipito cannot ship loose lithium-ion batteries PI966 - Batteries packed with equipment - ALLOWED (CARRIER RESTRICTIONS APPLY) EXAMPLE: A phone + phone battery • Requires rigid outer packaging in order to provide protection from damage or compression of the batteries, the inner packaging must be placed in a strong, rigid, outer packaging. PI967 - Batteries contained in equipment - ALLOWED (CARRIER RESTRICTIONS APPLY) EXAMPLE: A phone with the battery inside it

Anything that considered as Dangerous Goods by the airlines need additional process for shipment. Please contact us for more detail.

All commodities valued over US$20,000 without approval One-of-a-kind/irreplaceable articles such as artwork valued over US$500,000 each Flammables with a flash point of 140 degrees Fahrenheit or less Auto parts with fluids in them Fine art Fine jewelry Furs Pornography/obscene material Precious metals such as gold, silver and platinum in the form of bullion, coins or ingots Watches valued over US$1000 Weapons and weapons accessories Bullion and money of every description such as (but without prejudice to the generality of this clause) cash, bank notes, coins, currency notes or currency of any kind Stamps (postage or revenue); vouchers; tokens; tickets of any kind; and credit, debit or cash cards Time-sensitive or critical written materials or documents including, but not limited to, bids and contract proposals Contraband including, but not limited to, illicit drugs and counterfeit goods Livestock, bloodstock and living animals Human remains Division 1.1 Explosives (e.g., mines and nitroglycerine) Division 1.2 Explosives (e.g., rockets and warheads) Division 1.3 Explosives (e.g., smoke signals, projectiles and commercial fireworks) Division 1.5 Explosives (e.g., blasting agents) Division 1.6 Explosives Division 2.3 Toxic Gas Division 6.2 Infectious Substances Class 7 Radioactive Material including White I, Yellow II, Yellow III and fissile material

Class 3 Flammable Liquids Division 1.4 Explosives (e.g., airbags, small arms ammunition and model rocket motors) Division 2.2 Non-Flammable, Non-Toxic Gas Division 4.1 Flammable Solids Any transaction involving International Traffic in Arms Regulations (ITAR) or other commodities subject to import licenses Artwork, archeological artifacts and antiquities Biological agents, etiological agents, and hosts and vectors of human disease Class 8 Corrosives Class 9 Miscellaneous (e.g., self-inflating life rafts, lithium batteries and dry ice) Division 2.1 Flammable Gas Division 4.2 Spontaneously Combustible Flammable Solids Division 4.3 Dangerous When Wet Flammable Solids Division 5.1 Oxidizers Division 5.2 Organic Peroxides Division 6.1 Toxic Substances (solid or liquid) Flowers Fresh foodstuffs Gems, cut or uncut Hazardous materials/dangerous goods and radioactive materials Household goods and personal effects Lithium ion and lithium metal batteries Medical Devices – must verify that the accepting warehouse complies with state requirements/ licensing/permits for distribution of medical devices Microchips, computer chips, microprocessors, central processing units (CPUs) and mobile telephones One-of-a-kind/irreplaceable articles such as artwork valued between US$250,000 and US$500,000 each and other single items valued at US$250,000 and higher Other perishables Pharmaceuticals Precious metals such as gold, silver and platinum in the form of scrap, dust, sulfides, residue, industrial preparations such as silver powder and silver termination paste, and jewelry Project cargo Retail tobacco products Tranquilizing guns and ammunition Transportation moves for and on behalf of the U.S. government/Department of Defense contract products or other governmental agencies, wherever located, that require specific licensing in advance of any move

We cannot service embargoed countries. Please see the list of countries. North Korea Iran Cuba Myanmar Syria Sudan Crimea